When do email bounce fields get populated?
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Nora_128398
Posts: 3
in Questions
If a customer enters their email incorrectly (for instance, just their name), how is the run owner notified?
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Hey, Nora.
Some of the email actions will yield an error saying that the email address is invalid. Generally speaking this fix issue task would be assigned to the run owner.
If an email is properly formatted (i.e. abc@domain.com), the mail will attempt to send, but a bounce response from a mail environment variably come back at different times.
Per this article, it's generally best to leverage a step delay if you're going to conditionally use the bounce fields in a process: https://help.catalytic.com/docs/undelivered-or-bounced-emails/
Thomas
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