When do email bounce fields get populated?

Options
Nora_128398
Nora_128398 Posts: 3
in Questions

If a customer enters their email incorrectly (for instance, just their name), how is the run owner notified?

Tagged:

Answers

  • Thomas_937381
    Thomas_937381 Posts: 196
    edited November 2019
    Options

    Hey, Nora.

    Some of the email actions will yield an error saying that the email address is invalid. Generally speaking this fix issue task would be assigned to the run owner.

    If an email is properly formatted (i.e. abc@domain.com), the mail will attempt to send, but a bounce response from a mail environment variably come back at different times.

    Per this article, it's generally best to leverage a step delay if you're going to conditionally use the bounce fields in a process: https://help.catalytic.com/docs/undelivered-or-bounced-emails/

    Thomas

Categories