True/False auto-complete button in email

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Product_Request
Product_Request Posts: 564 admin
edited October 2019 in Ideas

Simple true/false requests such as approvals should be answered through buttons within the email instead of forwarding the user to a web form.

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5
5 votes

Swept · Last Updated

Potential candidate for upcoming release

Comments

  • Nadine_191377
    Nadine_191377 Posts: 7
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    This would be very, very great!

  • Lynda_157218
    Lynda_157218 Posts: 1
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    I agree- any time we can eliminate the email recipient from having to open up a new web browser to complete a form would be a great timesaver for them and make communications more streamlined. If there was a way to complete simple questions within the actual email body that would be very useful.

  • Jeff_146001
    Jeff_146001 Posts: 296 admin
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    @Lynda_157218 There is a way to do this today with the Email: Wait for reply action, which allows the email recipient to simply reply back with their response. That reply is saved in a Body text field that you can use in downstream actions.

    Some good actions to analyze the Body text include:

  • Christina_108366
    Christina_108366 Posts: 37
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    This would be very helpful and user-friendly.
    @Jeff_291769 I like your Idea too, but I think it is more error-prone on the side of the recipient of the mail (Spelling mistake,...). And besides it is not as comfortable as, for example small buttons for 'Approve' or 'Reject'.

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