Field update action is not functioning

I'm working on a bot which has a requirement to check certain associate criteria for eligibility. The bot looks up the associate and pulls information from a data table. I then have a series of conditional steps to update a new field {{eligibility}} if the conditions are met.
For example:

The problem I'm running into is that These steps are skipped, even if the conditional criteria is met:

The field types are both Text, so I'm really not sure what's happening.
Thank you!


  • Kalin_126161
    Kalin_126161 Posts: 74 admin

    Hi @Anna_272419 , thank you for your question! I will reach out via email for us to schedule some time to connect and discuss your question and workflow in greater detail. Thank you!