Field update action is not functioning

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Anna_272419
Anna_272419 Posts: 42
in Questions

Hello,
I'm working on a bot which has a requirement to check certain associate criteria for eligibility. The bot looks up the associate and pulls information from a data table. I then have a series of conditional steps to update a new field {{eligibility}} if the conditions are met.
For example:

The problem I'm running into is that These steps are skipped, even if the conditional criteria is met:

The field types are both Text, so I'm really not sure what's happening.
Thank you!

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  • Kalin_996882
    Kalin_996882 Posts: 74 admin
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    Hi @Anna_272419 , thank you for your question! I will reach out via email for us to schedule some time to connect and discuss your question and workflow in greater detail. Thank you!

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