Wrong Action Order in case of Reopen Task

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Tobias_145620
Tobias_145620 Posts: 1
in Questions

All rejected tasks in the course of a reopen task step are added to the end of the task list. Previously the rejected tasks have been reassigned and eventually were completed. Now the rejected tasks remains rejected and a duplicate task is added to the end of the action list disregarding the defined process action order.

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  • Kalin_996882
    Kalin_996882 Posts: 74 admin
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    Hi @Tobias_145620 ,
    Thanks for sharing. Since we have a email discussion open on this topic, I will follow up with you there.

    Thank you!

  • Taylor_946823
    Taylor_946823 Posts: 4
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    @Kalin_126161 I am also experiencing this issue. It is impacting my ability to properly re-assign milestones and updates to a 'Status' field when a loop is conducted. Is this a known bug?

  • Kalin_996882
    Kalin_996882 Posts: 74 admin
    edited January 2021
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    Hi @Taylor_730565, thanks for reaching out! We currently do not have a known bug with this action, but I am happy to review your case and assist where I can.

    Could you send a message to help@catalytic.com with details of the issue you are encountering? If you could also include a link to the workflow there, I'd be happy to investigate the issue further. Thank you!

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