Error in sending webform "Message length is more than 10485769 bytes"

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Lucas_156486
Lucas_156486 Posts: 12
edited January 2020 in Questions

Hi,
I have this process running for some months, which sends a webform with data from a trigger excel file.
Today I got this error for the first time:

Failed sending webform to "*****" for webform "REDACTED": Message length is more than 10485760 bytes long: '10712245'.

Any ideas why this happened? I haven't found any long string in any of the fields, and other instances are working just fine.

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  • Jozef_783863
    Jozef_783863 Posts: 331 admin
    edited January 2020
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    Hi @Lucas_116196,

    The system limit in your error message states 10.5 MB and you have 10.7 MB.

    Based on this error, the email is too large to send. The email size gets calculated by the email message, attachments, and encoding.

    An easy change you can make in your email setup is moving your Email Attachments into the Email Body. This makes the file a downloadable hyperlink in the email body so it works around large file attachments.

    Pushbot System Limits > Outbound Email (including attachments)
    https://help.catalytic.com/docs/pushbot-system-limits/#email

    I will send you an email follow-up so you have more detail on what happened in your particular email case.

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