Get a link to a Pending task

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Arjun_839690
Arjun_839690 Posts: 7
edited November 2019 in Questions

Hi,
Is there a way to get the link of a pending task, I want to use the link (put it in an email reminder) to send to someone to whom a task is assigned. The native deadline functionality won't work in this case due to business requirements, the deadlines are customized.
Thanks,
Arjun

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  • Jozef_783863
    Jozef_783863 Posts: 331 admin
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    Arjun, great to see you in Community!

    I have a general building recommendation.

    Two steps start at the same time. One step is the task. The other step is a delayed email with a condition. This delayed email sends if the task is pending for X time and it includes a runID URL in the email body.

    This way, the email recipient can access the URL and filter the instance steps to Status is assigned.

    Unfortunately, getting the URL of a Pending task is not an available feature today. For a feature request related to this need, I have a link below that I recommend upvoting.

    https://community.pushbot.com/discussion/694/pushbot-escalate-pending-task

Answers

  • Arjun_839690
    Arjun_839690 Posts: 7
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    Thanks a lot for your thoughts Jozef.
    Yes, I might be able to use the RunID in the email reminder. Thanks makes sense.
    Regards
    Arjun

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