Tips for troubleshooting a SFTP New File Trigger that isn't working?
Answers
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Hi @Jenni_302133 ,
Some general questions I run through when troubleshooting these:- Has the trigger ever worked before?
- Is the integration set up correctly? (credentials are correct, correct URL in place)
- Is the folder path configured correctly in the trigger? See here
I think it's always worth testing the most basic case to establish things are working as expected. I will typically set up a test folder and trigger for a sandbox workflow to isolate the issue. It is also worth checking if runs are being logged in the master table — even if you don't see runs appearing in the live view.
There are other factors to take into consideration that vary depending on the SFTP being used. These articles should help with this:
SFTP New file Trigger
https://help.catalytic.com/docs/sftp-new-file-trigger/#get-help-with-a-problem-or-question
SFTP Credentials Integration Setup Guide
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Another suggestion is using SFTP: Upload a file. In the Community post below, this action returned an error message indicating the SFTP connection was not valid. If the connection is valid, this action type can also help you debug to find the correct folder directory.
SFTP: Upload a File - How to resolve error: Handshake failed: no matching host key format
https://community.pushbot.com/discussion/11921